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Sage CRM Connector: No "Communication" Entity available (3 replies)

Arline Welty
3 years ago
Arline Welty 3 years ago

Any tips on what I need to do in order to see the Communication entity in the Sage CRM connector? 

I see Comm_Link but not Communication.

I checked the troubleshooting tips here and did everything except run the scripts. 

Are the scripts what you'd recommend to fix the problem?

 

Sage CRM version: Sage CRM 2020 R2

(Assuming the script to run is: SageCRMMetaDataUpdate72UpgradeFrom71.sql ? )

IMAN version details:

Assembly Versions:

Realisable.IManWebUI.DLL 4.2.0.0

Product Update: Product Update 1

Config Version: 4.24

DB Version: 4.20

 

https://www.realisable.co.uk/wp-content/uploads/2021/10/Communication.png
Support
3 years ago
Support 3 years ago

Have you reviewed the following page?

Sage CRM Setup (realisable.co.uk)

Arline Welty
3 years ago
Arline Welty 3 years ago

Yep, that's the page I linked to in my original post. Just hesitating to run the scripts against the production CRM database - that's the only piece from the article that I did not do yet. I wanted to see if that was the only other option you'd recommend.

Support
3 years ago
Support 3 years ago

Is this a fresh install?

You need to run the scripts as they add key data which is missing from a vanilla CRM install. 

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

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Ph: +44 (0) 208 123 1017

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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