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Iman scheduler fails ro run (26 replies)

Browndog
9 years ago
Browndog 9 years ago

The Iman schedule tasks fail to run, even if all the Iman services are restarted this has no effect. If I go into the Iman web control for scheduled tasks and try to schedule a task manually on a 'now' setting it does not run, nothing is reported in the progress panel is just remains blank.    

We have had this issue on several occasions now and could only fix it by rebooting the server (Windows 2008 R2), what could be causing this?

Phil Draper
9 years ago
Phil Draper 9 years ago

We have seen this issue at several clients. If you look at the running processes on the iMan server you should see a large number of iMan *32 and once we clear these out the process starts again. There is a bug in the software that cuases this to occurr if a transform fails and then more keep running after the initial failure.. We have a script on sites that 'kills' the process after the transform runs to ensure they do not stack up

Browndog
9 years ago
Browndog 9 years ago

I did end up working this out for myself and found killing the Intengine process removed them all, it does not happen that often but was good to have it confirmed. Do you have a link to the script and will this be addressed in the next version of Iman?

Browndog
8 years ago
Browndog 8 years ago

This has started to happen more regularly on our system, can you supply a script that closes these down?

Phil Draper
8 years ago
Phil Draper 8 years ago

We just use 

<pre class="wps_code">taskkill /f /im "IntEngine.exe"
<pre class="wps_code">taskkill /f /im "IntEngine.exe"

That kills all the processes. Alternatively you can just right mouse click the process and chose End Process Tree as this sometime kills the whole lot!

Browndog
8 years ago
Browndog 8 years ago

Thanks Phil, we have been doing it the manual way which has been getting us out of trouble for now. I believe I have found the root cause for us which was an integration that was set for a only a single instance but on a 5 second timer, when the integration took longer than normal  and subsequent instances of the integration we called upon it would as you would expect these but quite quickly leave a number of open processes, hope this may help your customers.

jpage
8 years ago
jpage 8 years ago

Having this issue NOW too....started out of no where. Works a bit after restarting server then craps out again. Help! Stopping at restarting IMan services does not solve the issue.

Browndog
8 years ago
Browndog 8 years ago

Hi Ipage, you need to kill the Iman processes from process manager or alternatively upgrade to v3.2 to fix the issue

jpage
8 years ago
jpage 8 years ago

Ok great, thank you for the info Browndog!

jpage
8 years ago
jpage 8 years ago

So. After successfully updating to V3.2 I am still having this issue and having to kill the processes occasionally....any ideas?

jpage
8 years ago
jpage 8 years ago

^^bump^^  Support?

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

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Ph: +44 (0) 208 123 1017

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

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Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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