We are trying to pass files via FTP to one of our providers.  When setting up the FTP connection if we choose SSH we get a successful connection however when we run the transformation we get this error message:

ChilkatVersion - 9.5.0.72,

Architecture - Little Endian; 32-bit, Language - .NET 2.0, VerboseLogging - 1, login - [juiceplus], info - Component successfully unlocked using purchased unlock code., login - , svcName - ssh-userauth, SentServiceReq - ssh-userauth, info - ssh-userauth service accepted., AuthMethods - publickey,keyboard-interactive, info - Password is empty. Choosing keyboard-interactive login instead., info - Sent keyboard-interactive request, numPrompts - 1, prompt - Password: , echo - 0, info - Sending password..., info - Sent keyboard-interactive response., partialSuccess - 0, authList - publickey,keyboard-interactive, error - keyboard-interactive authentication failed (A), error - Failed.,

If we remove the SSH connection (vendor says it is not needed) and try the transformation we get this:

ChilkatVersion - 9.5.0.72,

Architecture - Little Endian; 32-bit, Language - .NET 2.0, VerboseLogging - 0, enabled - yes, heartbeatMs - 0, sendBufferSize - 65536, ImplicitSsl - 0, AuthTls - 0, AuthSsl - 0, Hostname - ..com, Port - 22, IdleTimeoutMs - 10000, SO_SNDBUF - 262144, SO_RCVBUF - 4194304, TCP_NODELAY - 1, SO_KEEPALIVE - 1, replyLineQP - SSH-2.0-OpenSSH_8.0, error - Invalid 1st response line -- no status code., initialStatus - 0, initialResponse - SSH-2.0-OpenSSH_8.0 , error - Failed to connect to FTP server., error - Failed.,

The vendor swears SSH is not necessary.  We have another system that we use to push files and it has no problems connecting and making the transfer but I don't want to have so many moving parts to this process.

Any thoughts?