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Blank page when opening X3 transform (7 replies)

Randy
4 years ago
Randy 4 years ago

I'm trying to open an X3 transform, but every time that I do, it's a blank screen.  The credentials I'm using *should* work, but I have no way of verifying since I'm not getting anything back from IMan.

https://www.realisable.co.uk/wp-content/uploads/2018/06/wfica32_2018-06-19_09-28-25.png
Randy
4 years ago
Randy 4 years ago

Also, when I open the transform a second time, some of the options are on the left, but they are not populated, and when I hit "Refresh", nothing happens.

https://www.realisable.co.uk/wp-content/uploads/2018/06/wfica32_2018-06-19_09-32-23.png
Support
4 years ago
Support 4 years ago

Randy, could there be something wrong with the connection string where it's incorrect, but timing out somewhere.

If there were an error, it would display on the screen.

Randy
4 years ago
Randy 4 years ago

@support

 

I do not believe that this is possible.  When I attempted to use incorrect credentials, I DID see the error in IMan.  Now that we believe we have the credentials correct, when we try to connect we get the blank screen.

Support
4 years ago
Support 4 years ago

Have you create the AWEB webservice?

Support
4 years ago
Support 4 years ago
Randy
4 years ago
Randy 4 years ago

The Webservice has been published, and when I was using incorrect credentials before I would get an error in IMan about not being able to access the webservice with the provided credentials (which makes me think that IMan was able to find the Webservice, or else I wouldn't have received an error about incorrect credentials)

 

The error I saw was:

WS POOL [webservice name] X3 MSGBOX: Connection error - [incorrect user] : User code not authorized for this type of connection.

Support
4 years ago
Support 4 years ago

OK, so you need to give the X3 user Webservices access.

 

https://www.realisable.co.uk/wp-content/uploads/2018/06/X3WebservicesConnection.png

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

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Copyright © Realisable. All rights reserved.
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