Sage CRM Connector: No "Communication" Entity available - Sage CRM

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Sage CRM Connector: No "Communication" Entity available (3 replies)

Arline Welty

5 years ago

Arline Welty 5 years ago

Any tips on what I need to do in order to see the Communication entity in the Sage CRM connector?

I see Comm_Link but not Communication.

I checked the troubleshooting tips here and did everything except run the scripts.

Are the scripts what you'd recommend to fix the problem?

Sage CRM version: Sage CRM 2020 R2

(Assuming the script to run is: SageCRMMetaDataUpdate72UpgradeFrom71.sql ? )

IMAN version details:

Assembly Versions:

Realisable.IManWebUI.DLL

4.2.0.0

Product Update: Product Update 1

Config Version: 4.24

DB Version: 4.20

https://www.realisable.co.uk/wp-content/uploads/2021/10/Communication.png

Support

5 years ago

Support 5 years ago

Have you reviewed the following page?

Sage CRM Setup (realisable.co.uk)

Arline Welty

5 years ago

Arline Welty 5 years ago

Yep, that's the page I linked to in my original post. Just hesitating to run the scripts against the production CRM database - that's the only piece from the article that I did not do yet. I wanted to see if that was the only other option you'd recommend.

Support

5 years ago

Support 5 years ago

Is this a fresh install?

You need to run the scripts as they add key data which is missing from a vanilla CRM install.

Sage CRM Connector: No "Communication" Entity available (3 replies)

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