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Stop Negative Inventory Levels Error (10 replies)

Browndog
10 years ago
Browndog 10 years ago

Hi,

We have set Sage 300 to not allow negative inventory, when placing a sales order for an out of stock product via the Sage 300 order entry there is no error message however when placed by Iman the following error is received, all we are doing is creating a sales order and prepayment with Iman. How can this be corrected?

InsertOrder 11022 xxxxxx 1024 - Invalid input. Negative inventory levels are not allowed for item xxxxxx at location xxxxx.
Support
10 years ago
Support 10 years ago

Browndog, are you trying to allocate the item and/or shipping any items?

Thanks

Browndog
10 years ago
Browndog 10 years ago

Hi,

I am not trying to ship any items, what do you mean by allocate?

Thanks

Browndog
10 years ago
Browndog 10 years ago

This has become a very frustrating error, I have tried everything I can think of to get this to work but I still get the same error. I have attached a screenshot to show the fields I am feeding into Sage 300, in this screenshot I have even added a 'qtycommited' field with a value of 0 to eliminate any doubt of positive values getting added to this field. As you can see I am feeding very little to Sage 300 line details, we are not creating anys shipments in the integration simply an active Sales order with a prepayment (I have tried disabling prepayments but has no effect). I have tried adding a line item which has zero inventory to a preexisting Iman sales order from the Sage 300 OE and it works fine as does a new active order from the Sage 300 OE with a negative inventory item. This leads me to believe Iman must be causing the error somehow in this scenario, do you have any suggestions or other methods I can try to get this to work?

Thanks   

https://www.realisable.co.uk/wp-content/uploads/2015/06/inv_error.png
Support
10 years ago
Support 10 years ago

This could be one of two things:

  1. Can you send a screenshot of the field mapping page? We need to all the fields mapped on the order header.
  2. Do you have 'Allow Inventory at All Locations' (I/C Options, Processing Tab) turned on or off. If it's turned off, we have an outstanding bug which will cause this error where there isn't an I/C Location record. This will be fixed in a future release, but a work around is to either create the records manually or with IMan.
Browndog
10 years ago
Browndog 10 years ago

I have attached the mappings to this post, with regards to your other question we have that setting turned on so we should not be affected by that bug.

https://www.realisable.co.uk/wp-content/uploads/2015/06/header_mapping.jpg
Browndog
10 years ago
Browndog 10 years ago

Please see attached also the config file for the integration

Support
10 years ago
Support 10 years ago

Could you answer point no. 2?

Thanks

Browndog
10 years ago
Browndog 10 years ago

With regards to point number 2, we have it turned on, please see screenshot

https://www.realisable.co.uk/wp-content/uploads/2015/06/processing.jpg
Browndog
10 years ago
Browndog 10 years ago

I have found the cause of the issue, the products that were affected are products that have no location assignment in ICILOC and were mass imported without a stock location.Thanks for you help.

Support
10 years ago
Support 10 years ago

Browndog, thanks for the confirmation.

We had thought this issue only applied to items with no locations records where 'Allow Inventory at All Locations' was turned off.

We will be fixing this as part of forthcoming version.

Thanks

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close