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Session could not be opened (4 replies)

Browndog
7 years ago
Browndog 7 years ago

Hi,

We are experiencing session issues quite often and this causes integrations that are interacting with Sage 300 to fail with the below error. I have tried restarting the Sage 300 and Iman services but this does not correct the issue, the only way we have found we can correct this issue is with a server restart.

Server 2008 R2

Iman

Config Version: 3.21

DB Version: 3.12

Assembly Versions:

Realisable.IManWebUI.DLL 3.2.0.0

Please can you advise if there is a workaround or this issue is being addressed?

Error occurred whilst processing transform [importcustomer].

Session could not be opened.  

Support
7 years ago
Support 7 years ago

Browndog, is there any other error message?

Browndog
7 years ago
Browndog 7 years ago

This is from the Iman error log, please advise if there are other logs I could look at. Windows application and system logs show nothing.

Session could not be opened.

Time='04/18/17 03:34:54' App='IManEngine:3.2.100' ADO-version='6.1' Computer='xxxxx'

Method: CompanyCoordinator.OpenSession

Number: -2147221230 = &H80040112 = vbObjectError + 274 = ERRMAP_APP_FIRST - 4924

Source: Accpac.Session.1

Description: Session could not be opened. 

Support
7 years ago
Support 7 years ago

Browndog, we don't have much control over logon process to Sage300 - it's a black box!

we've had several of these types of problems (one was particularly irksome), and have found that there are usually issues with the Sage300 installation.

The causes are typically one of the following:

  1. Multiple path statements pointing to the same or different \Sage300\Runtime folders.
  2. Sage300 Product Updates haven't been consistently installed (especially on server IMan is running).
  3. Network Issues - Yes...we've seen a flaky network card cause this type of problem as the UNC path to the shared data has temporarily dropped out.
  4. General Sage300 Install Issues - Caused by upgrading over existing versions. We've found it is better to uninstall and reinstall.

    We've also found this little utility which does a pretty decent job of checking a Sage300 install (it's not 100% perfect as it won't find all faults, but it's a start).

    http://tairox.com/install-check-for-sage-300-erp-accpac.html

Thanks

6 years ago
Support 6 years ago

Closed due to inactivity.

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close