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Error: Supply Correct User, Password, and Database to Open Session (1 reply)

Michael Macke
11 years ago
Michael Macke 11 years ago

Symptom:  I am able to connect to the SQL Database for the Sage 300 company in the Database Connections section on the Setup page, I have configured the System Connector appropriately for the Sage 300 Company, but I receive an error in the Sage 300 Connector when editing a Job that states "You must supply the correct User ID, Password and Database ID to open a session".  I am able to log into Sage 300 without any issues.  Adding a new connector (instead of opening existing sample jobs) still encounters the error.

Attempts:  

  1. I turned on security in Sage 300, created a test user with a basic password, updated IMan System Connector settings = Error persists
  2. Updated IMan permissions in Admin console to assign a specific windows user = Error persists

Solution:

  1. Checked the PATH in the server's system variables
    • Noticed there is NO reference to Sage 300, included the Sage 300 path
  2. I then had to turn off UAC through the registry on Server 2012 (even though UAC was set to never notify)
  3. After restarting the server, permissions were reset for the application pool, services, etc.
    • I had to re-updated the permissions and then the connection was successful

10 years ago
Michael Macke 10 years ago

Closed due to inactivity.

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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