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Unable to login after DB Reset (2 replies)

Arline Welty
6 years ago
Arline Welty 6 years ago

Ugh I’m not sure what’s going on but I need help please.

  • I attempted to re-set the database connection string for the iMAN database login and the login failed.
  • Tested credentials, re-entered.
  • Then the screen stopped responding.
  • I restarted the Iman data service & tried again
  • Then restarted IIS and tried again
  • And now I cannot even log into the IMAn application with the admin password- it just says “login failed for user IMAN”.
https://www.realisable.co.uk/wp-content/uploads/2018/04/LoginFailure.png
Support
6 years ago
Support 6 years ago

Arline, from the error message IMan is trying to login to the IMan database using the IMAN user.

You need to go back to the Admin Console and checks the user the database is using, save the settings (as these are cached for speed) and restart the services and application pool.

Arline Welty
6 years ago
Arline Welty 6 years ago

Gorgeous. Thank you so much!

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close