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Unable to license 3.2 (4 replies)

Randy
3 months ago
Randy 3 months ago

I am unable to license a previously-licensed version of IMan.

 

When I go into the Admin Console, hit "License Info", enter my info and hit "Activate" I am greeted with a screen where half of the text is gone, and "Try" is greyed out.  I'm not sure what to do next.

https://www.realisable.co.uk/wp-content/uploads/2019/05/2019-05-21_09-55-28.png
Support
3 months ago
Support 3 months ago

What are you trying to do?

The issue indicates that you've entered a character incorrectly into the Serial Number field.

Randy
3 months ago
Randy 3 months ago

It turned out to be an incorrectly entered license key, but that popup window could still use some clean up and let the user know the reason for the Try button being greyed out.

Randy
3 months ago
Randy 3 months ago

As per the original request, I was trying to license IMan.

 

"The issue indicates that you've entered a character incorrectly into the Serial Number field."  How do you know this?  What about my above screenshot lets the user know that the "Serial Number" field has an incorrect value?

 

I can't be the first person to ever reach that screen and be confused by it.

Support
3 months ago
Support 3 months ago

Randy, no you're not the first person.

What happens is the license screen attempts to take you into the extend/trial mode screen.

Thanks

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close