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CyberSource.dll error (1 reply)

Randy
6 years ago
Randy 6 years ago

A client recently did an update of their Magento software, and they are now having issues loading the Magento Connector due to an issue with the Cybersource connector.  They have a license for the Magento Connector, and a version of Sage, but not for the Cybersource connector, as they do not need it.

We are seeing the following error regarding a CyberSource.dll error when attempting to open a Magento Connector Transform:

Error - The Reader (Pull) MetaPresenter requested for connector [Realisable.Connectors.Cybersource] is not supported.

We attempted to remove the Cybersource.dll, but we then received an error of:

Error - The requested connector does not exist [Realisable.Connectors.Cybersource]

When we look at the CustomLoadInLog file, there are many errors about Realisable Sage connectors being unable to load "Sage.Reporting.Engine.Integration", but I'm not sure if that's related.

There is also an error about IMan not being able to load C:\inetpub\wwwroot\IMan\Bin\Realisable.Connectors.MetaPresenterInterop.dll] due to:

Error - This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded.

I am also including a screenshot of the Addins directory.

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Support
6 years ago
Support 6 years ago

This was answered separately on a support ticket.

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close