At around midnight 19th July 2023 Shopify introduced an undocumented change/bug which causes orders to stop downloading.

The issue has been reported by other users here and here.

To workaround this issue we have issued a new Shopify connector.

If you are using IMan to integrate with Shopify, it is likely that you will need to update your Shopify connector.

Download, unblock, unzip and apply the attached connector for IMan 5.1 using the install instructions – replacing the existing Shopify connector.

The patched connector does half the job.

The Order Reader must be updated also to set the Financial Status parameter to eiother paid OR paid,unpaid. For each integration with an Order Reader:

• Load the integration and go to the Transform Setup tab.
• Open the Order Reader by double clicking it.

  

• Change the financial status parameter to one of the two values: paid – this change does mean that orders without paid status will not be downloaded OR unpaid,paid – if the previous status was either empty or ‘any’.
  

  

• Press Apply, close the screen.
• Save the integration to commit the changes.

It is likely that no orders have downloaded since Shopify introduced the issue. You will need to reset the last run date, for the orders to pick up any missed ones.