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CRM Connector bugging out (2 replies)

Arline Welty
5 years ago
Arline Welty 5 years ago

Advice on what's going on here?

I saw in the audit log of my CRM Connector (where IMAN updates an existing field in a CRM custom entity):

The  data import incurred an unrecoverable error and is quitting. [The request channel timed out while waiting for a reply after 00:00:59.7839885. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.]

Error occurred whilst processing transform [UpdateCRMInv2Date]. The request channel timed out while waiting for a reply after 00:00:59.7839885. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

 

Then I went to inspect the job. I opened the CRM Connector, and immediately got the folllowing error:

1 The IMan Connector Presenter Service session incurred an error.You are not logged on.
2 View id [dating] is not a valid view.
3 Error whilst loading transform definition.
Error - View id [dating] is not a valid view.

 

Then I closed IMAN, restarted the app pool and restarted the preview service.

Re-opened IMAN, ran the job via the Scheduling window, and it ran successfully.

 

I had the same issue earlier this week. 

Ideas?
Arline

Support
5 years ago
Support 5 years ago

Which version of IMan? And which version of CRM?

What's happening is that CRM is taking a minute to respond to a request...it shouldn't take that long.

If you close the Connector screen and re-open it what occurs?

Arline Welty
5 years ago
Arline Welty 5 years ago

Versions:

Realisable.IManWebUI.DLL

3.2.0.0

Product Update: PU1

Config Version: 3.21

DB Version: 3.12

Sage CRM v 7.3 SP 2.1

 

Re-creating issue:

  1. Just saw the same error come through in an audit email:

The  data import incurred an unrecoverable error and is quitting. [The request channel timed out while waiting for a reply after 00:00:59.7869884. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.]

Error occurred whilst processing transform [UpdateCRMInv2Date].
The request channel timed out while waiting for a reply after 00:00:59.7869884. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

2. Opened job, opened connector, saw:

Error whilst loading transform definition.
Error - You are not logged on.

 

3. Closed connector, re-opened, got this message:

1 The IMan Connector Presenter Service session incurred an error.You are not logged on.
2 View id [dating] is not a valid view.
3 Error whilst loading transform definition.
Error - View id [dating] is not a valid view.

4. Closed connector, re-opened, got the same message:

1 The IMan Connector Presenter Service session incurred an error.You are not logged on.
2 View id [dating] is not a valid view.
3 Error whilst loading transform definition.
Error - View id [dating] is not a valid view.

I also see that for some reason the connector is selecting 'Notes' even though when I build this it was selected 'Dating' which is the custom entity that I have been updating. This has been working fine for a long time and just seems to be bugging out now. I think I need to rebuild the connector now because it is not editable- advice?

https://www.realisable.co.uk/wp-content/uploads/2019/04/Notes.jpg

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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