Back to forum list… Back to Issues and Problems...

IMan 5.1 install - Could not load ChillkatDotNet47.dll (10 replies)

Randy
2 years ago
Randy 2 years ago

Just did an upgrade from 4.26 to 5.1 and every time I open the Admin Console I get an error about the system not being able to find ChillkatDotNet47.dll.

Additionally, all of the IMan database settings were wiped out (please see screenshot)

 

The Scheduler Service and the Log service will not start.

Attempting to start the Scheduler Services (through Windows, not IMan) yields: "Error 1068: The dependency service or group failed to start."

Attempting to start the Log Service (also through Windows, not IMan) yields: "Log Service started and then stopped. Some services stop automatically if they are not in use by other services or programs"

 

Few things:

  • We DID NOT uninstall 4.26 first.
  • The Admin Console was still open when we ran the installer.
https://www.realisable.co.uk/wp-content/uploads/2022/10/2022-10-17_12-25-13.png
https://www.realisable.co.uk/wp-content/uploads/2022/10/2022-10-17_12-42-34.png
Randy
2 years ago
Randy 2 years ago

Note: This is on the server which you have access to if you wanted to see it firsthand.

Randy
2 years ago
Randy 2 years ago

Also: I tried repair, as well as an uninstall & install, and in both cases we got the same error.

Support
2 years ago
Support 2 years ago

Randy, you should uninstall all versions.

Then install the latest version.

Randy
2 years ago
Randy 2 years ago

Yes, I uninstalled and then ran the installer and got the same error.

Randy
2 years ago
Randy 2 years ago

Attempted again twice and got same results.

 

I forgot to mention I received an error during installation about being unable to start the Scheduler service. This is one of the last steps so I did not think it was related.

https://www.realisable.co.uk/wp-content/uploads/2021/10/2022-10-18_11-06-08.png
Randy
2 years ago
Randy 2 years ago

Installed Microsoft Visual C++ Runtime 2017 32-bit and attempted another installation.

This time I did not receive the Scheduler service error, but after restarting I'm still getting the Chillkat error.

Randy
2 years ago
Randy 2 years ago

.NET 4.8 is not currently installed, so I'm installing that.

According to your documentation, the installer was supposed to check for 4.8 and throw an error if it's missing.  That didn't happen.

https://www.realisable.co.uk/wp-content/uploads/2021/10/chrome_2022-10-18_11-52-16.png
Randy
2 years ago
Randy 2 years ago

Still not working even after installing 4.8.  Same error

Randy
2 years ago
Randy 2 years ago

Did one more uninstall and install for good measure, and now I'm getting the Scheduler service error again.

 

VC 2017 C++ Runtime 32-bit was installed

NET 4.8 framework installed

Randy
2 years ago
Randy 2 years ago

User error, VC 2017 C++ Runtime was  64-bit

Contact

Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close

Request Demo

Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close

Access Downloads

Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close