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Error upgrading IMan (5 replies)

John G
2 years ago
John G 2 years ago

We are trying to upgrade an IMan 3.2 installation to 4.2.  When activating the license we get an error: "License activation failed". Image attached.

The license key we are trying to activate is: I400-xxxxxx

The previous license is I300-xxxxxxx

This installation has 25 jobs.

https://www.realisable.co.uk/wp-content/uploads/2022/05/2022-05-10_16-12-07.png
John G
2 years ago
John G 2 years ago

Previous license attached.

https://www.realisable.co.uk/wp-content/uploads/2021/09/KaseyaLiveConnect_2022-05-11_09-11-09.png
Support
2 years ago
Support 2 years ago

If you press Refresh on the license screen you should have 29 integrations.

John G
2 years ago
John G 2 years ago

We have already rolled back to 3.2.  Are you saying that the 4.2 license will now be valid if we attempt the upgrade again?

Support
2 years ago
Support 2 years ago

It should do!

John G
2 years ago
John G 2 years ago

Thank you

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close

Access Downloads

Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close