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Error 1001 upon trying to uninstall (goal is to update IMan) (1 reply)

Arline Welty
7 years ago
Arline Welty 7 years ago

Oh great. So in order to fix a bug, I was told to upgrade IMan. I'm looking for help because upon the uninstall, I got this error (Error 1001) and am not sure what to do in order to fully uninstall the program. There are no KB articles on this that I can find and I haven't heard from support. 

Can anyone help? How do I fully uninstall? Or-- should I just try to install the new media on top of this?

I've rebooted & re-attempted to do the uninstall but am getting the same results. 

:/

https://www.realisable.co.uk/wp-content/uploads/2017/06/Error-1001.jpg
D Dunn
7 years ago
D Dunn 7 years ago

It looks like the error message is referring to the application pool in IIS.  Try resetting IIS and removing the IMan application pool via IIS.  Otherwise, if the IMan program folders are gone and the services are gone then you should be able to upgrade.

Be sure to backup your IMan database, first.

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

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Ph: +44 (0) 208 123 1017

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close